Exploring Hotel Service Quality Experience Indicators in User-Generated Content: a Case Using Tripadvisor Data

Elena García Barriocanal, Miguel-Ángel Sicilia, Nikolaos Korfiatis. Exploring Hotel Service Quality Experience Indicators in User-Generated Content: a Case Using Tripadvisor Data. In The 5th Mediterranean Conference on Information Systems, MCIS 2010, Tel-Aviv-Yaffo Academic College, Tel Aviv, Israel, September 12-14, 2010. pages 33, AISeL, 2010. [doi]

Abstract

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