Claudio Bartolini, Mathias Sallé, David Trastour. IT service management driven by business objectives An application to incident management. In Joseph L. Hellerstein, Burkhard Stiller, editors, Management of Integrated End-to-End Communications and Services, 10th IEEE/IFIP Network Operations and Management Symposium, NOMS 2006, Vancouver, Canada, April 3-7, 2006. Proceedings. pages 45-55, IEEE, 2006. [doi]
@inproceedings{BartoliniST06,
title = {IT service management driven by business objectives An application to incident management},
author = {Claudio Bartolini and Mathias Sallé and David Trastour},
year = {2006},
doi = {10.1109/NOMS.2006.1687537},
url = {http://dx.doi.org/10.1109/NOMS.2006.1687537},
researchr = {https://researchr.org/publication/BartoliniST06},
cites = {0},
citedby = {0},
pages = {45-55},
booktitle = {Management of Integrated End-to-End Communications and Services, 10th IEEE/IFIP Network Operations and Management Symposium, NOMS 2006, Vancouver, Canada, April 3-7, 2006. Proceedings},
editor = {Joseph L. Hellerstein and Burkhard Stiller},
publisher = {IEEE},
isbn = {1-4244-0143-7},
}