Claudio Bartolini, Mathias Sallé, David Trastour. IT service management driven by business objectives An application to incident management. In Joseph L. Hellerstein, Burkhard Stiller, editors, Management of Integrated End-to-End Communications and Services, 10th IEEE/IFIP Network Operations and Management Symposium, NOMS 2006, Vancouver, Canada, April 3-7, 2006. Proceedings. pages 45-55, IEEE, 2006. [doi]
Abstract is missing.