Claudio Bartolini, Cesare Stefanelli, Davide Targa, Mauro Tortonesi. A web-based what-if scenario analysis tool for performance improvement of IT support organizations. In 7th International Conference on Network and Service Management, CNSM 2011, Paris, France, October 24-28, 2011. pages 1-5, IEEE, 2011. [doi]
Abstract is missing.