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User as Customer: Touchpoints and Journey Map

Camila Bascur, Cristian Rusu, Daniela Quiñones. User as Customer: Touchpoints and Journey Map. In Tareq Z. Ahram, Waldemar Karwowski, Redha Taïar, editors, Human Systems Engineering and Design - Proceedings of the 1st International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2018, Reims, France, October 25-27, 2018. Volume 876 of Advances in Intelligent Systems and Computing, pages 117-122, Springer, 2018. [doi]

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Camila Bascur

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Cristian Rusu

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Daniela Quiñones

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