Camila Bascur, Cristian Rusu, Daniela Quiñones. User as Customer: Touchpoints and Journey Map. In Tareq Z. Ahram, Waldemar Karwowski, Redha Taïar, editors, Human Systems Engineering and Design - Proceedings of the 1st International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2018, Reims, France, October 25-27, 2018. Volume 876 of Advances in Intelligent Systems and Computing, pages 117-122, Springer, 2018. [doi]
@inproceedings{BascurRQ18, title = {User as Customer: Touchpoints and Journey Map}, author = {Camila Bascur and Cristian Rusu and Daniela Quiñones}, year = {2018}, doi = {10.1007/978-3-030-02053-8_19}, url = {https://doi.org/10.1007/978-3-030-02053-8_19}, researchr = {https://researchr.org/publication/BascurRQ18}, cites = {0}, citedby = {0}, pages = {117-122}, booktitle = {Human Systems Engineering and Design - Proceedings of the 1st International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2018, Reims, France, October 25-27, 2018}, editor = {Tareq Z. Ahram and Waldemar Karwowski and Redha Taïar}, volume = {876}, series = {Advances in Intelligent Systems and Computing}, publisher = {Springer}, isbn = {978-3-030-02053-8}, }