Using information systems to measure and improve quality

David W. Bates, Elizabeth Pappius, Gilad J. Kuperman, Dean F. Sittig, Helen Burstin, David G. Fairchild, Troyen A. Brennan, Jonathan M. Teich. Using information systems to measure and improve quality. I. J. Medical Informatics, 53(2-3):115-124, 1999. [doi]