David W. Bates, Elizabeth Pappius, Gilad J. Kuperman, Dean F. Sittig, Helen Burstin, David G. Fairchild, Troyen A. Brennan, Jonathan M. Teich. Using information systems to measure and improve quality. I. J. Medical Informatics, 53(2-3):115-124, 1999. [doi]
Abstract is missing.