Carlo Batini, Gianluigi Viscusi, Daniela Cherubini. GovQual: A quality driven methodology for E-Government project planning. Government Information Quarterly, 26(1):106-117, 2009. [doi]
@article{BatiniVC09,
title = {GovQual: A quality driven methodology for E-Government project planning},
author = {Carlo Batini and Gianluigi Viscusi and Daniela Cherubini},
year = {2009},
doi = {10.1016/j.giq.2008.03.002},
url = {http://dx.doi.org/10.1016/j.giq.2008.03.002},
researchr = {https://researchr.org/publication/BatiniVC09},
cites = {0},
citedby = {0},
journal = {Government Information Quarterly},
volume = {26},
number = {1},
pages = {106-117},
}