Sue R. Bauer, Cindy Grether. A model of successful collaboration and integration of help desk/computer training services and resources. In SIGUCCS. pages 218-219, 2002. [doi]
@inproceedings{BauerG02,
title = {A model of successful collaboration and integration of help desk/computer training services and resources},
author = {Sue R. Bauer and Cindy Grether},
year = {2002},
doi = {10.1145/588646.588698},
url = {http://doi.acm.org/10.1145/588646.588698},
researchr = {https://researchr.org/publication/BauerG02},
cites = {0},
citedby = {0},
pages = {218-219},
booktitle = {SIGUCCS},
}