Abstract is missing.
- One user, one password: integrating unix accounts and active directoryDavid J. Blezard, Jerry Marceau. 5-8 [doi]
- What kind of support to they need?: an instructional designer s experience in faculty and student support for online coursesGrace L. Chiang. 17-21 [doi]
- LSE for you: secure interaction with personalised information for students and staff delivered via the world wide webKatherine Forbes-Pitt. 29-32 [doi]
- Instituting an institute: go for it!Michael Giordano, Laurel Warren Trufant. 33-38 [doi]
- Invert your training program: have applicants train themselves before you hireScott Harrigan. 43-48 [doi]
- Charting the course: assessing technology skills to steer the technology training programLisa Johnson. 53-55 [doi]
- Uncovering expectations of web site visitors and building a site that makes discovering IT easyWarren Mayer, Todd Krupa. 76-83 [doi]
- Merging IT training with academiaJoleen Pfefer. 95-98 [doi]
- A new direction: improved methods for marketing faculty and staff technology trainingLinda Putman, Barbara Wills. 103-105 [doi]
- TechKnowledge: efficiently and cost-effectively supporting usersAmy Reeter, Todd Krupa. 108-113 [doi]
- Developing an enterprise information security policyJinx P. Walton. 153-156 [doi]
- The call tracking systemGary Doucette, Ginger LeBlanc. 172-173 [doi]
- Constructing a student data warehouseJoseph W. Graham II. 174-175 [doi]
- Electronic delivery of software: implementation of a robust, effective solutionBrian K. Hart. 177-178 [doi]
- The consultant gameLinda Kingsbury, Scott Harrigan, Tina Reed. 181-183 [doi]
- The consolidated help deskRichard Kirchmeyer. 184-185 [doi]
- Student employee web portalTony D. Lovgren. 195-196 [doi]
- Building a community of practice at the help deskDebbie Mojta. 204-205 [doi]
- How to grow a training program on a shoestringLeslie Barden. 216-217 [doi]
- A model of successful collaboration and integration of help desk/computer training services and resourcesSue R. Bauer, Cindy Grether. 218-219 [doi]
- Transforming a help desk from average to excellentAlison Cruess. 229-231 [doi]
- Using PC-Rdist s layers and packages to maintain labsNicholas Dahlman. 234-235 [doi]
- Discovering a new world of lab managementScott Delaney, Rachel Daigle, Toni Sparks. 240-241 [doi]
- Why to market IT services and how to do itSusan Grajek, Patrick Lynch, Laurie Cagnetta. 251-253 [doi]
- ISSies to experts: training students as technical support staff for departmentsSarah Kanning. 262-263 [doi]
- Transforming support: from helpdesk to information centerMatthew Link. 272-274 [doi]
- Wireless laptop check-outTony D. Lovgren. 275-278 [doi]