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A Multi-agent Solution for Advanced Call Centers

Bernhard Bauer, Cornel Klein. A Multi-agent Solution for Advanced Call Centers. In Ibrahim F. Imam, Yves Kodratoff, Ayman El-Dessouki, Moonis Ali, editors, Multiple Approaches to Intelligent Systems, 12th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE-99, Cairo, Egypt, May 31 - June 3, 1999, Proceedings. Volume 1611 of Lecture Notes in Computer Science, pages 450-459, Springer, 1999.

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Bernhard Bauer

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Cornel Klein

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