Bernhard Bauer, Cornel Klein. A Multi-agent Solution for Advanced Call Centers. In Ibrahim F. Imam, Yves Kodratoff, Ayman El-Dessouki, Moonis Ali, editors, Multiple Approaches to Intelligent Systems, 12th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE-99, Cairo, Egypt, May 31 - June 3, 1999, Proceedings. Volume 1611 of Lecture Notes in Computer Science, pages 450-459, Springer, 1999.
@inproceedings{BauerK99,
title = {A Multi-agent Solution for Advanced Call Centers},
author = {Bernhard Bauer and Cornel Klein},
year = {1999},
researchr = {https://researchr.org/publication/BauerK99},
cites = {0},
citedby = {0},
pages = {450-459},
booktitle = {Multiple Approaches to Intelligent Systems, 12th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE-99, Cairo, Egypt, May 31 - June 3, 1999, Proceedings},
editor = {Ibrahim F. Imam and Yves Kodratoff and Ayman El-Dessouki and Moonis Ali},
volume = {1611},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-66076-3},
}