Ulrike Bauernfeind, Astrid Dickinger. E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry. In Wolfram Höpken, Ulrike Gretzel, Rob Law, editors, Information and Communication Technologies in Tourism, ENTER 2009, Proceedings of the International Conference in Amsterdam, The Netherlands, 2009. pages 369-380, Springer, 2009. [doi]
Abstract is missing.