Rodrigo Bavaresco, Diórgenes Silveira, Eduardo Souza dos Reis, Jorge L. V. Barbosa, Rodrigo Da Rosa Righi, Cristiano André da Costa, Rodolfo Stoffel Antunes, Márcio Miguel Gomes, Clauter Gatti, Mariangela Vanzin, Saint Clair Junior, Elton Silva, Carlos Moreira. Conversational agents in business: A systematic literature review and future research directions. Computer Science Review, 36:100239, 2020. [doi]
Abstract is missing.