A Business Strategy Approach to Managing Experiences

Irma Becerra-Fernandez. A Business Strategy Approach to Managing Experiences. In Mirjam Minor, Steffen Staab, editors, 1st German Workshop on Experience Management: Sharing Experiences about the Sharing of Experience, Berlin, March 7-8, 2002, Proceedings. Volume 10 of LNI, pages 107-115, GI, 2002.

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