Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, Daniel Sigge. Service Productivity Management-Status Quo and Directions for the Design of Conceptual Modeling Grammars. In 45th Hawaii International International Conference on Systems Science (HICSS-45 2012), Proceedings, 4-7 January 2012, Grand Wailea, Maui, HI, USA. pages 1522-1531, IEEE Computer Society, 2012. [doi]
Abstract is missing.