Gabriela Beirão, Humberto Costa. Exploring Customers' Internal Response to the Service Experience: An Empirical Study in Healthcare. In Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum, editors, Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Volume 331 of Lecture Notes in Business Information Processing, pages 303-315, Springer, 2018. [doi]
Abstract is missing.