Salima Benbernou, Ivona Brandic, Cinzia Cappiello, Manuel Carro, Marco Comuzzi, Attila Kertész, Kyriakos Kritikos, Michael Parkin, Barbara Pernici, Pierluigi Plebani. Modeling and Negotiating Service Quality. In Mike P. Papazoglou, Klaus Pohl, Michael Parkin, Andreas Metzger, editors, Service Research Challenges and Solutions for the Future Internet - S-Cube - Towards Engineering, Managing and Adapting Service-Based Systems. Volume 6500 of Lecture Notes in Computer Science, pages 157-208, Springer, 2010. [doi]
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