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The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms

Alexander Benlian, Marios Koufaris, Thomas Hess. The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms. In Rajiv Sabherwal, Mary Sumner, editors, Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010. pages 26, Association for Information Systems, 2010. [doi]

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Alexander Benlian

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Marios Koufaris

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Thomas Hess

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