Alexander Benlian, Marios Koufaris, Thomas Hess. The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms. In Rajiv Sabherwal, Mary Sumner, editors, Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010. pages 26, Association for Information Systems, 2010. [doi]
@inproceedings{BenlianKH10,
title = {The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms},
author = {Alexander Benlian and Marios Koufaris and Thomas Hess},
year = {2010},
url = {http://aisel.aisnet.org/icis2010_submissions/26},
researchr = {https://researchr.org/publication/BenlianKH10},
cites = {0},
citedby = {0},
pages = {26},
booktitle = {Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010},
editor = {Rajiv Sabherwal and Mary Sumner},
publisher = {Association for Information Systems},
isbn = {978-0-615-41898-8},
}