Dennis Benner, Andreas Janson, Chee-Wee Tan. Less is More or More is Better? Comparing Static and Generative AI-Based Recovery for Chatbot Service Breakdowns. In Tom Stafford 0001, Rhonda A. Syler, Bernard C. Y. Tan, Manju K. Ahuja, Carol Hsu 0001, Edgar A. Whitley, editors, Proceedings of the 46th International Conference on Information Systems, ICIS 2025, Achieving Digital Integration in the Age of AI, Nashville, TN, USA, December 14-17, 2025. Association for Information Systems, 2025. [doi]
Abstract is missing.