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Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services

Dennis Benner, Sofia Schöbel, Andreas Janson, Jan Marco Leimeister. Can you help me scale? A Systematic Analysis of Scaling Capabilities of Conversational Agents for Digital Services. In WI for Grand Challenges - Grand Challenges for WI, 17. Internationale Tagung Wirtschaftsinformatik (WI 2022), February 21-23, 2022, Nuremberg, Germany. AISeL, 2022. [doi]

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