Imen Benzarti, Hafedh Mili. A Development Framework for Customer Experience Management Applications: Principles and Case Study. In Omar Hussain, Lihong Jiang, Xiang Fei, Ci-Wei Lan, Kuo-Ming Chao, editors, 14th IEEE International Conference on e-Business Engineering, ICEBE 2017, Shanghai, China, November 4-6, 2017. pages 118-125, IEEE Computer Society, 2017. [doi]
@inproceedings{BenzartiM17,
title = {A Development Framework for Customer Experience Management Applications: Principles and Case Study},
author = {Imen Benzarti and Hafedh Mili},
year = {2017},
doi = {10.1109/ICEBE.2017.27},
url = {http://doi.ieeecomputersociety.org/10.1109/ICEBE.2017.27},
researchr = {https://researchr.org/publication/BenzartiM17},
cites = {0},
citedby = {0},
pages = {118-125},
booktitle = {14th IEEE International Conference on e-Business Engineering, ICEBE 2017, Shanghai, China, November 4-6, 2017},
editor = {Omar Hussain and Lihong Jiang and Xiang Fei and Ci-Wei Lan and Kuo-Ming Chao},
publisher = {IEEE Computer Society},
isbn = {978-1-5386-1412-9},
}