Imen Benzarti, Hafedh Mili, Renata Medeiros de Carvalho. Modeling and Personalising the Customer Journey: The Case for Case Management. In 25th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2021, Gold Coast, Australia, October 25-29, 2021. pages 82-91, IEEE, 2021. [doi]
Abstract is missing.