Martin Bergling. Preferences for unfavorable external representations in interaction with ATMs and multimedia. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 998-999, ACM, 2003. [doi]
Abstract is missing.