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CJM-ab: Abstracting Customer Journey Maps Using Process Mining

Gaël Bernard, Periklis Andritsos. CJM-ab: Abstracting Customer Journey Maps Using Process Mining. In Jan Mendling, Haralambos Mouratidis, editors, Information Systems in the Big Data Era - CAiSE Forum 2018, Tallinn, Estonia, June 11-15, 2018, Proceedings. Volume 317 of Lecture Notes in Business Information Processing, pages 49-56, Springer, 2018. [doi]

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Gaël Bernard

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Periklis Andritsos

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