Gaël Bernard, Periklis Andritsos. CJM-ab: Abstracting Customer Journey Maps Using Process Mining. In Jan Mendling, Haralambos Mouratidis, editors, Information Systems in the Big Data Era - CAiSE Forum 2018, Tallinn, Estonia, June 11-15, 2018, Proceedings. Volume 317 of Lecture Notes in Business Information Processing, pages 49-56, Springer, 2018. [doi]
@inproceedings{BernardA18,
title = {CJM-ab: Abstracting Customer Journey Maps Using Process Mining},
author = {Gaël Bernard and Periklis Andritsos},
year = {2018},
doi = {10.1007/978-3-319-92901-9_5},
url = {https://doi.org/10.1007/978-3-319-92901-9_5},
researchr = {https://researchr.org/publication/BernardA18},
cites = {0},
citedby = {0},
pages = {49-56},
booktitle = {Information Systems in the Big Data Era - CAiSE Forum 2018, Tallinn, Estonia, June 11-15, 2018, Proceedings},
editor = {Jan Mendling and Haralambos Mouratidis},
volume = {317},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-319-92901-9},
}