Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies

Merce Bernardo, Frederic Marimon Viadiu, MarĂ­a del Mar Alonso-Almeida. Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies. Information & Management, 49(7-8):342-347, 2012. [doi]

Abstract

Abstract is missing.