Fail whaling: designing from deviance and failures in social computing

Michael S. Bernstein, Michael Conover, Benjamin Mako Hill, Andrés Monroy-Hernández, Brian Keegan, Aaron D. Shaw, Sarita Yardi, R. Stuart Geiger, Amy Bruckman. Fail whaling: designing from deviance and failures in social computing. In Joseph A. Konstan, Ed H. Chi, Kristina Höök, editors, CHI Conference on Human Factors in Computing Systems, CHI '12, Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012. pages 1127-1130, ACM, 2012. [doi]

@inproceedings{BernsteinCHMKSYGB12,
  title = {Fail whaling: designing from deviance and failures in social computing},
  author = {Michael S. Bernstein and Michael Conover and Benjamin Mako Hill and Andrés Monroy-Hernández and Brian Keegan and Aaron D. Shaw and Sarita Yardi and R. Stuart Geiger and Amy Bruckman},
  year = {2012},
  doi = {10.1145/2212776.2212403},
  url = {http://doi.acm.org/10.1145/2212776.2212403},
  researchr = {https://researchr.org/publication/BernsteinCHMKSYGB12},
  cites = {0},
  citedby = {0},
  pages = {1127-1130},
  booktitle = {CHI Conference on Human Factors in Computing Systems, CHI '12, Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012},
  editor = {Joseph A. Konstan and Ed H. Chi and Kristina Höök},
  publisher = {ACM},
  isbn = {978-1-4503-1016-1},
}