John Carlo Bertot, Paul T. Jaeger, Charles R. McClure. Citizen-centered e-government services: benefits, costs, and research needs. In Soon Ae Chun, Marijn Janssen, José Ramón Gil-García, editors, Proceedings of the 9th Annual International Conference on Digital Government Research, Partnerships for Public Innovation, DG.O 2008, Montreal, Canada, May 18-21, 2008. Volume 289 of ACM International Conference Proceeding Series, pages 137-142, Digital Government Research Center, 2008. [doi]
Abstract is missing.