Glauber de Tarso Vieira Bezerra, Vladia Pinheiro, Adriano Bessa Albuquerque. Incident Management Optimization through the Reuse of Experiences and Natural Language Processing. In 9th International Conference on the Quality of Information and Communications Technology, QUATIC 2014, Guimaraes, Portugal, September 23-26, 2014. pages 58-65, IEEE, 2014. [doi]
Abstract is missing.