Glauber de Tarso Vieira Bezerra, Vladia Celia Monteiro Pinheiro, Adriano Bessa Albuquerque. Incident Management Optimization through the Reuse of Experiences and Natural Language Processing. In 9th International Conference on the Quality of Information and Communications Technology, QUATIC 2014, Guimaraes, Portugal, September 23-26, 2014. pages 247-254, IEEE, 2014. [doi]
Abstract is missing.