Sumit Bhansali, Erik Brynjolfsson. IT Practices and Customer Satisfaction At 138 Large Firms. In Willie Golden, Thomas Acton, Kieran Conboy, Hans van der Heijden, Virpi Kristiina Tuunainen, editors, 16th European Conference on Information Systems, ECIS 2008, Galway, Ireland, 2008. pages 2354-2366, 2008. [doi]
Abstract is missing.