Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Pratyush Bharati, Daniel Berg. Managing information systems for service quality: a study from the other side. IT & People, 16(2):183-202, 2003. [doi]
Abstract is missing.