Jyoti M. Bhat, Jude Fernandez, Manish Kumar, Sukriti Goel. Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed. International Handbooks on Information Systems, pages 443-470, Springer, 2015. [doi]
@incollection{BhatFKG15,
title = {Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider},
author = {Jyoti M. Bhat and Jude Fernandez and Manish Kumar and Sukriti Goel},
year = {2015},
doi = {10.1007/978-3-642-45103-4_19},
url = {http://dx.doi.org/10.1007/978-3-642-45103-4_19},
researchr = {https://researchr.org/publication/BhatFKG15},
cites = {0},
citedby = {0},
pages = {443-470},
booktitle = {Handbook on Business Process Management 2, Strategic Alignment, Governance, People and Culture, 2nd Ed},
editor = {Jan vom Brocke and Michael Rosemann},
series = {International Handbooks on Information Systems},
publisher = {Springer},
isbn = {978-3-642-45103-4},
}