Jyotirmoyee Bhattacharjya, Adrian B. Ellison. Building Business Resilience with Social Media in B2B Environments: The Emergence of Responsive Customer Relationship Management Processes on Twitter. In Luis M. Camarinha-Matos, Frédérick Bénaben, Willy Picard, editors, Risks and Resilience of Collaborative Networks - 16th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2015, Albi, France, October 5-7, 2015, Proceedings. Volume 463 of IFIP Advances in Information and Communication Technology, pages 170-177, Springer, 2015. [doi]
Abstract is missing.