Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model

Jian-Wu Bi, Yang Liu, Zhi-Ping Fan, Erik Cambria. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model. Int. J. Prod. Res., 57(22):7068-7088, 2019. [doi]

Abstract

Abstract is missing.