Anil Bilgihan, Fevzi Okumus, Khaldoon Nusair, Milos Bujisic. Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry. J. of IT & Tourism, 14(1):49-71, 2014. [doi]
@article{BilgihanONB14,
title = {Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry},
author = {Anil Bilgihan and Fevzi Okumus and Khaldoon Nusair and Milos Bujisic},
year = {2014},
doi = {10.1007/s40558-013-0003-3},
url = {http://dx.doi.org/10.1007/s40558-013-0003-3},
researchr = {https://researchr.org/publication/BilgihanONB14},
cites = {0},
citedby = {0},
journal = {J. of IT & Tourism},
volume = {14},
number = {1},
pages = {49-71},
}