Andreas Birk, Dietmar Pfahl. A Systems Perspective on Software Process Improvement. In Markku Oivo, Seija Komi-Sirviö, editors, Product Focused Software Process Improvement, 4th International Conference, PROFES 2002, Rovaniemi, Finland, December 9-11, 2002, Proceedings. Volume 2559 of Lecture Notes in Computer Science, pages 4-18, Springer, 2002. [doi]
Abstract is missing.