Petra Björndal, Elina Eriksson, Henrik Artman. From Transactions to Relationships: Making Sense of User-Centered Perspectives in Large Technology-Intensive Companies. In José L. Abdelnour-Nocera, Barbara Rita Barricelli, Arminda Lopes, Pedro F. Campos, Torkil Clemmensen, editors, Human Work Interaction Design - Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces. 4th IFIP 13.6 Working Conference, HWID 2015, London, UK, June 25-26, 2015, Revised Selected Papers. Volume 468 of IFIP Advances in Information and Communication Technology, pages 114-124, Springer, 2015. [doi]
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