Ann Blandford, Thomas R. G. Green, Iain Connell. Formalising an Understanding of User-System Misfits. In Rémi Bastide, Philippe A. Palanque, Jörg Roth, editors, Engineering Human Computer Interaction and Interactive Systems, Joint Working Conferences EHCI-DSVIS 2004, Hamburg, Germany, July 11-13, 2004, Revised Selected Papers. Volume 3425 of Lecture Notes in Computer Science, pages 253-270, Springer, 2004. [doi]
Abstract is missing.