Jeanette Blomberg. Participation frameworks in service design and delivery. In Toni Robertson, Keld Bødker, Tone Bratteteig, Daria Loi, editors, Proceedings of the 11th Conference on Participatory Design, PDC 2010, Sydney, Australia - November 29 - December 03, 2010. pages 299, ACM, 2010. [doi]
Abstract is missing.