Effective organisational change to achieve successful ITIL implementation

Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar. Effective organisational change to achieve successful ITIL implementation. J. Enterprise Inf. Management, 32(3):496-516, 2019. [doi]

Authors

Malcolm Blumberg

This author has not been identified. Look up 'Malcolm Blumberg' in Google

Aileen Cater-Steel

This author has not been identified. Look up 'Aileen Cater-Steel' in Google

Mohammad Mehdi Rajaeian

This author has not been identified. Look up 'Mohammad Mehdi Rajaeian' in Google

Jeffrey Soar

This author has not been identified. Look up 'Jeffrey Soar' in Google