Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar. Effective organisational change to achieve successful ITIL implementation. J. Enterprise Inf. Management, 32(3):496-516, 2019. [doi]
@article{BlumbergCRS19,
title = {Effective organisational change to achieve successful ITIL implementation},
author = {Malcolm Blumberg and Aileen Cater-Steel and Mohammad Mehdi Rajaeian and Jeffrey Soar},
year = {2019},
doi = {10.1108/JEIM-06-2018-0117},
url = {https://doi.org/10.1108/JEIM-06-2018-0117},
researchr = {https://researchr.org/publication/BlumbergCRS19},
cites = {0},
citedby = {0},
journal = {J. Enterprise Inf. Management},
volume = {32},
number = {3},
pages = {496-516},
}