Quality of CRM Systems: a systematic mapping study

Jhonatan Boarim, Ana Regina Cavalcanti da Rocha. Quality of CRM Systems: a systematic mapping study. In Adriano Bessa Albuquerque, Ana Luiza Bessa de Paula Barros, editors, Proceedings of the XVIII Brazilian Symposium on Software Quality, SBQS 2019, Fortaleza, Brazil, October 28 - November 1, 2019. pages 119-128, ACM, 2019. [doi]

Abstract

Abstract is missing.