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Designing a BPM for Maximizing Customer Satisfaction in the Absence of Proper Queue Discipline

Felix Bollou, Nousheen Samuel, Naima Samuel. Designing a BPM for Maximizing Customer Satisfaction in the Absence of Proper Queue Discipline. In Hamid R. Arabnia, Leonidas Deligiannidis, Ashu M. G. Solo, Ömer M. Soysal, editors, Proceedings of the 2010 International Conference on Modeling, Simulation & Visualization Methods, MSV 2010, July 12-15, 2010, Las Vegas Nevada, USA. pages 357-362, CSREA Press, 2010.

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