Hotel Responses to Guests' Online Reviews: An Exploratory Study on Communication Styles

Angelo Bonfanti, Vania Vigolo, Francesca Negri. Hotel Responses to Guests' Online Reviews: An Exploratory Study on Communication Styles. In Alessandro Inversini, Roland Schegg, editors, Information and Communication Technologies in Tourism 2016, ENTER 2016, Proceedings of the International Conference in Bilbao, Spain, February 2-5, 2016. pages 397-409, Springer, 2016. [doi]

Abstract

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