John V. H. Bonner. Lessons Learnt in Providing Product Designers with User-Participatory Interaction Design Tools. In Monika Büscher, Roger Slack, Mark Rouncefield, Rob Procter, Mark Hartswood, Alex Voss, editors, Configuring User-Designer Relations - Interdisciplinary Perspectives. Computer Supported Cooperative Work, pages 87-109, Springer, 2009. [doi]
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