Review mining to discover user experience issues in mental health and wellbeing chatbots

Frederick G. Booth, Courtney Potts, Raymond R. Bond, Maurice D. Mulvenna, Edel Ennis, Michael F. McTear. Review mining to discover user experience issues in mental health and wellbeing chatbots. In Achim Ebert, Thomas Lachmann, Klaus Dreßler, Jessica Lindblom, René Reinhard, editors, ECCE 2022: 33rd European Conference on Cognitive Ergonomics, Kaiserslautern, Germany, October 4 - 7, 2022. ACM, 2022. [doi]

Abstract

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